Refund policy

Returns and refunds

If you have a problem with an order placed through this store, use the Contact link on our storefront. Include your order number and a brief description so we can help.

Wrong, damaged, defective, or different from what was advertised

Please contact us as soon as you notice the issue. This includes a material difference in the item’s appearance, dimensions, or advertised functions, such as the lighting modes or animations. Photos or a short video can help if you have them. If you can’t provide either, please still contact us.

We’ll review the issue and explain the available remedies, including a replacement or refund as appropriate. If we need the item back to resolve one of these issues, we’ll provide return instructions and cover the return shipping. You can request help for these issues whether or not you purchased an optional add-on.

Changes of mind

If the item matches what was advertised and you’d like to return it, contact us before sending it back. We’ll confirm the available options and any applicable return conditions or shipping costs before you send anything.

How refunds are issued

We’ll confirm when a refund has been issued to your original payment method. Your payment provider may take additional time to post it.

This policy does not limit any rights or remedies you have under applicable law.